This Shipping Policy outlines the terms and conditions governing the shipment of products offered by Sumanji Hygiene Private Limited, including chai masala and other spices. By placing an order with us, you agree to the following shipping terms:
1. Shipping Methods
We offer various shipping methods for your convenience, including standard and expedited shipping. Shipping options and costs will be provided during the checkout process. The availability of shipping methods may vary based on your location.
2. Shipping Destinations
We currently ship our products to addresses within [list of countries/regions]. If your location is not listed, please contact our customer support to inquire about shipping availability.
3. Order Processing Time
Once your order is placed, we aim to process and ship it within [X] business days. Orders received on weekends or holidays will be processed on the next business day.
4. Shipping Time
Shipping times may vary based on the shipping method chosen and your location. We will provide estimated delivery times during the checkout process. Please note that delivery times are approximate and may be subject to unforeseen delays beyond our control.
5. Shipping Charges
Shipping charges are calculated based on the shipping method selected, the destination, and the weight of the products in your order. Shipping costs will be clearly presented during the checkout process.
6. Tracking Your Shipment
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status and location of your shipment.
7. Delivery Responsibilities
We are responsible for ensuring that your order is shipped promptly and that the products are in good condition when they leave our facilities. After the shipment leaves our premises, the responsibility for successful delivery rests with the shipping carrier.
8. Delivery Address
It is your responsibility to provide accurate and complete delivery information. We are not liable for any delays or non-deliveries caused by inaccurate or incomplete address details.
9. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue. We may offer a replacement or a refund, depending on the circumstances.
10. International Shipping
For international orders, please note that customs, duties, and taxes may be applicable upon arrival in your country. You are responsible for any additional charges related to customs clearance.
11. Shipping Policy Changes
We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website.
If you have any questions or concerns about our Shipping Policy, please contact our customer support team at [email address] or [phone number].
By placing an order with us, you acknowledge that you have read and understood our Shipping Policy and agree to abide by its terms.