PREFACE: Refund and returns policy
SRI VED MASALE (SVM) aimed to serve our customers to the fulfillment of honesty/quality/service.
We make every effort to ensure our product range of exclusive quality.
We sourced locally from India to meet your needs .
NOTE: This policy gives you comfort , subject to the conditions below,
I) if any product purchased from SRI VED MASALE(SVM) is defective / damaged in transit .
ii) we will be happy to replace the product immediately without any extra delivery charges at your door step ,within the specified terms and conditions as mentioned below.
iii)You are requested to send the 2 or 3 visible images of damaged products .
IV) Invoice copy within 24 hours at the receiving of the products.
v) The company will investigate the images and iff the company found the products returnable will get back to you by msgs or emails in a day or two.
vi) If the product damaged in transit.
Exchange or a store credit is applicable. provided the product and associated packaging received by SRI VED MASALE (SVM) is in its original condition and is re-saleable.
vii) Once product is shipped only store credit will be provided.
Return Eligibility :
Returns or exchanges will not be applicable unless the item has been received by the customer in a damaged or faulty condition.
SRI VED MASALE (SVM) discretion for non-returnable items
Return or exchange will be at the discretion of SRI VED MASALE (SVM), In that case, a return fee may apply and this would amount to the delivery fee incurred to organize the return or otherwise deemed appropriate by SRI VED MASALE (SVM).
This would be communicated to you at the time of processing the return request made by you before confirming the return or exchange.
In addition to the above, returns or exchanges is not acceptable in the following circumstances:
- Any return request that is submitted post 3 working days of the order being delivered
- The product has been used or altered in any way or form.
- The product damaged due to abnormal use by you.
- The returned product does not have the original packaging, labels etc. or if the original packaging has been damaged e.g. torn.
Note: In case the product for exchange is unavailable, a store credit will be offered.
Receiving a return item
Please note, if we do receive an item without the original packaging or if the product is received damaged or dirty or used, there will no store credit issued to you or the product exchanged (unless defective). You will have the option of having the item shipped back to you at your own cost; otherwise the product will be donated.
This will be determined at the time the product is received at the SRI VED MASALE (SVM) warehouse for investigation.
Orders rejected upon delivery
Please note that if you reject an order upon delivery, no refunds would be issued. A store credit will be issued once the returned parcel has reached our warehouse and has been investigated. If there is any damage to the item, or the item is lost in transit for return, you would be responsible for the same. SRI VED MASALE (SVM) has full discretion on treating this on a case by case basis for any alternative resolution.
Please note in this case, any shipping fees and return shipping fees will be deducted from any store credit that is issued/ rewards points.
Store Credit
How will I receive this?
A store credit is provided by way of a coupon code/rewards points. The coupon code will not work with any other discount codes or bundles/combo deals applied and will only be valid for 1 month.
Please note, while using your coupon code/rewards points, please ensure that it is used in a single transaction as any leftover amount would not carry forward.
When will I receive this?
After you have placed your return request, your exchange/store credit will only be issued once we have received the product in our warehouse. It can take 3-7 days to reach our warehouse to DELHI.
Amount of store credit
If you have used a coupon code in your initial purchase, then please note this amount will not returned by way of a store credit. The only amount that would be provided as a store credit would be the amount applicable paid by you over and above any coupon applied.
The delivery fees paid by you in the initial purchase are not eligible for any store credit. The store credit is strictly limited to the price of the product.
Whilst your first exchange is free and subsequent exchanges on the same order will attract a delivery fee of flat Rs 150 and would be offset against your store credit.
Return Process
Please log on your return request by contacting us on the
“sumanjiagro1971@gmail.com” and we will get in touch with you from there on processing your request.
If for some reason we are unable to have the item picked up from your location, it will be your responsibility to ship the item to us at the following address:
B-2/116, 2 nd floor, SECTOR-16, ROHINI, DELHI-110089
Once the item has been received at our warehouse, we can process the return/exchange for you. Please note any delivery fees incurred by you in returning the items are at your own cost and non-refundable by SRI VED MASALE (SVM).
(We are pleased to serve you at our best)